Last week, I was sick with a sinus infection and congestion. You know, it’s that really icky, mucky mucous in your sinuses of the most ugly sort. I had the pasty eyes, sore throat, plugged ears, and awful sinus mucous. Not to mention, it just leaves you feeling drained, achy, tired, and miserable. I managed with it for five days until calling for a doctor’s appointment to get some antibiotics to treat it.
Now, I have a regular doctor who is my primary care physician. My pcp is a great physician, however the issue with him is that his office does not have a direct phone number, and all calls go through this type of routing system. (I’ve also been double-billed on my most recent two appointments, necessitating calls to get that corrected!) The folks who answer the calls in this system are completely unhelpful, and it just becomes a waste of time to even call with a simple question, not to mention trying to schedule an appointment or get a call back. I called my pcp’s phone number, asked to speak with a nurse in his office, and was refused, with an operator identifying their “protocol,” which I already know is not to transfer any calls to his office. So, I called my “alternate” doctor.
I contact my “alternate” doctor when my pcp is unavailable and/or unaccessible, for whatever reason. (I can’t just drive 45 minutes to my pcp’s office for the thrill of it and without an appointment unless I’m in the area of his office for other business reasons; he does not take walk-ins and does not “fit” you in to his schedule.) So, on calling my alternate doctor’s office, he was booked for the day and they were also unable to “fit” me in to his schedule. By the way, this alternate doctor is located about 1 hour away from me – even further away than my pcp.
Still feeling miserable and wanting an appointment for the same day, I decided to search for other physicians in my area. Searching online, I located an office of physicians at my local hospital in Snellville. On calling, I was placed on hold for 10 minutes, only later to be told that I could not be seen that day because one entire day was needed for the “system to upload my information.” Really? I let the receptionist know I would keep looking.
On continuing my online search, I located another office in my area. Low and behold, it was a family practice that accepted walk-in patients! And, it was two minutes from my house! Was this too good to be true? I decided to find out.
I called this doctor’s office – my fourth call in my quest for scheduling a doctor’s appointment to treat my sinus infection – and I spoke with a receptionist who said it was a good time to come by right then! Wow, I jumped at that opportunity. I went to the facility, completed a few papers, waited for about 1 hour, and was seen as a new, walk-in patient! I also come out with the prescription I needed to treat my illness, and went to my pharmacy, getting it filled that day, as well.
In all, the time I spent at that doctor’s office as well as getting my prescription filled took about 2 hours. I had a great experience there, and will definitely be going back when my other doctors’ offices continue to have obstacles in scheduling me to be seen for treatment!